Delivery

We want your weighted blanket to arrive simply, with no extra charges and no unpleasant surprises. Here is how delivery of your order works.

Free delivery to Europe, the UK, the US, Canada, Australia and New Zealand

Delivery is free on every order shipped to these destinations, whatever the order value. No shipping costs are added at checkout.

Countries currently served: [À COMPLÉTER : liste des pays livrés].

For delivery to a country outside the European Union, such as Switzerland, the UK, the US, Canada, Australia or New Zealand, customs duties or import taxes may apply depending on local regulations: [À COMPLÉTER : prise en charge des droits et taxes à l’importation].

Processing and dispatch

Your order is prepared and dispatched within 1 to 3 business days from our European warehouse. Business days exclude weekends and public holidays.

As soon as it ships, you receive a confirmation email with your tracking number, so you can follow your parcel all the way to your door.

Transit time

Transit time depends on the destination country. It is shown when you place your order and can be checked at any time using your tracking number. During peak periods or in the event of circumstances beyond our control, delivery may take a little longer; if so, we will keep you informed by email.

Tracked home delivery

Your order is delivered to your home, at the address given when you ordered. Please check it carefully, especially the street number, postcode or ZIP code, the name on the mailbox and, where relevant, the entry code or floor.

A bulky, heavy parcel

A weighted blanket weighs several kilos, plus the packaging. Depending on the model and weight you choose, the parcel can be bulky. If possible, plan to be at home or ask someone to receive it for you, and lift it with care.

If you are not at home

If nobody is home when the carrier calls, they usually leave a delivery notice and offer a new delivery attempt or collection of the parcel, according to the procedures in the destination country. Follow the instructions you receive or check your tracking. A parcel that is not collected within the allotted time may be returned to us: if that happens, contact us to arrange a new shipment.

Damaged or incomplete parcel

When your parcel arrives, check the condition of the packaging. If it looks damaged or opened, or if something is missing, let us know as soon as possible at contact@tyngda.com, with your order number and photos of the parcel and the product. We will tell you what to do next and find a solution.

Delays and missing parcels

If your tracking has not updated for several days, or if the parcel is shown as delivered but you have not received it, write to us. We will open an investigation with the carrier and get back to you quickly.

After delivery

Your 30-night trial starts when you receive your order. If the weight or model is not right for you, see our Returns and refunds page. For any other question, visit our FAQ or our contact page.