Guides and support
Contact us
A question about choosing a weighted blanket, an order in progress or a return? Our customer service team will reply by email, 7 days a week.
Write to us
- Email: contact@tyngda.com
- Availability: 7 days a week
- Response time: within 24 business hours
We do not offer phone support. Email lets us give you a precise answer with the right information, and keep a clear record of our conversation.
For a faster reply
Depending on your request, please include:
- your order number, if you have already ordered;
- the model, weight and size concerned;
- for weight advice: your approximate body weight (or that of the person who will use it) and how you plan to use it;
- if there is a problem with a product or a parcel: a description of the issue and one or more photos.
You may find the answer here
- Frequently asked questions
- Delivery: processing, tracking, receiving your parcel
- Returns and refunds: 30-night trial, weight exchange, withdrawal
- Weight guide and size guide
- Caring for your weighted blanket
For a child, or if you have any doubt about using a weighted blanket, we also recommend asking a healthcare professional for advice.
One message.
A clear answer.
Tell us which model you are interested in, plus your weight and height if you are unsure about the blanket weight. For an order, add the order number.